Get involved: send your pictures, video, news and views by texting HMSNEWS to 80360 or you can email us Click here for details »
NHS trust bosses told to improve immediately
3:43pm Thursday 21st March 2013 in News
THE ambulance service is failing to provide patients with the care they need, a new report claims.
The Care and Quality Commission carried out a surprise inspection looking into the East of England Ambulance Service following claims that it was letting patients down.
The report said the trust needs to take immediate steps to improve standards.
The trust, which serves six counties including Essex, did hit some targets.
But the report said patients are still suffering.
It said: “Prior to our inspection we had received a number of complaints from people who told us they had waited a long time before an ambulance had arrived to take them to hospital.
“In some instances this had been up to three hours, causing them much distress and discomfort.
“We had also received concerns from the trust’s own staff telling us about long waits on scene for appropriate back-up vehicles.”
The head of the ambulance service has promised the trust will improve.
Andrew Morgan said: “I recognise that our performance and response times are simply not good enough.
“That is why we are recruiting more front line staff and seeking to put more ambulances out on the road, whilst also seeking to reduce the delays we experience in handing over patients at hospitals.“