ROAD bosses have spoken out in a bid to reassure residents they are taking action to reduce the “chaos and confusion” on the A120 diversion routes.

Residents have said the roadworks on the A120 are a nightmare causing long diversions which are poorly signposted.

And villagers say rural roads are being damaged by heavy lorries which have been diverted from the main route.

Highways England said it has taken into consideration the high volume of complaints it has received and has implemented new measures to alleviate the problems.

A spokesman said: “We are aware of the issues with the diversion routes and do understand the inconvenience diversion routes can cause residents and road users.

“As such, we have put in place some additional measures including additional signage on both approaches to the works, additional diversion signage along the diversion routes stating ‘Do not follow sat nav’ as well as ‘Take care through villages’ to prevent motorists getting lost and speeding.

“Staff on both A120 roundabouts approaching either side of the works stop vehicles to ensure they require access to Wix.

“If they do not, they will be turned around and asked to use the diversion route.

“Our traffic safety officer is also on site measuring vehicles’ speeds with a speed gun, a deterrent to stop motorists speeding on the diversion route.

“We appreciate the patience of the travelling public whilst this important work takes place.”

Some residents have asked if it was possible to only partially close the A120, so drivers wouldn’t have to go through surrounding villages.

Highways England said it did consider the use of traffic lights for the project at the planning stage.

However, the spokesman said because the works occupy a wide area of road, it was considered traffic passing the works would be too close and, therefore, it would be unsafe for the road workers.

Workers are now carrying out surfacing and lining in the areas of Horsley Cross and Ramsey roundabouts.

The works are expected to be completed later this month.